Our aim is to resolve any complaint as quickly as we can. If we can’t resolve your complaint on the spot, we’ll let you know.
In some cases, where there are complicated facts or circumstances, or further investigations are required, it might take up to several weeks to investigate your complaint and address your concerns.
We will keep you informed regarding the progress of our investigations and will get back to you with the final outcome.
To assist us, please provide us with as much information as you can, including:
If you have taken any relevant photographs, please send these to us as well. We encourage you not to dispose of the product in question, but store it in the fridge if you can, for us to pick it up for analysis and investigation purposes.